1. In the case of initial defects, damage, soiling or incorrect shipment of the product caused by our company
If you receive an incorrect or defective product after receiving it, please follow the steps below. We will respond promptly once we receive your contact information.
Please contact us by email or phone within 7 days of receiving the product.
【contact address】
Louis Collection Co., Ltd.
TEL: 0798-76-5548
Reception hours: 10:00-17:30
Inquiries sent by email outside of business hours will be responded to on the next business day.
Please return the product by cash on delivery within 7 days of receiving it.
Please fill in your name, address, and contact information and return it to us within seven days.
We will ship the replacement product to you.
Once the product arrives, we will inspect it thoroughly and ship it to you as soon as possible. If the product is out of stock, we will offer a full refund.
*Items that cannot be exchanged or refunded
We cannot accept exchanges or refunds for items that have scratches, stains, or signs of use that are the customer's fault. Please note that the color and texture of the product may differ slightly from the actual product depending on your browser or monitor settings.
2. If the product is damaged or scratched due to an accident during delivery
Please contact us within 7 days of receiving the product.
We will cover the shipping costs and ship a new product as soon as possible.
In such cases, please note that our contracted shipping company may contact you directly.
*If the item is out of stock, we will refund you and cover any handling fees.
3. Returns and exchanges due to customer convenience
*Returns and exchanges due to customer convenience: Returns and exchanges due to differences in size, design, or color. (Please note that the color and texture of the product may differ slightly from the actual product depending on your browser or monitor.)
◆Returns and exchanges due to customer convenience will only be accepted if the following conditions are met. When ordering, please double-check that the product is correct.
・Unused ・Unopened ・Product tags have not been removed ・The product itself shows no signs of use (completely unused)
◆The amounts that customers will be required to pay when returning or exchanging items are as follows.
. A handling fee of 10% of the purchase price. For customers ordering free shipping items, the shipping fee when the product is delivered from our store (600 yen + tax. If there is an additional fee for remote islands, etc., that amount will be added)
If the refund is made to an account, a transfer fee will be charged (this varies depending on the account designated by the customer).
・Return shipping costs (please pay the shipping fee)
4. Cooling-off period
Internet sales are not subject to the cooling-off period. Returns due to the cooling-off period are not accepted, so please be sure to check the details before purchasing. If you have any questions, please feel free to contact us.
