1. In the case of initial defects, damage, soiling, or incorrect shipment of products caused by our company
If you receive an incorrect or defective product after receiving it, please follow the procedure below. We will respond promptly after receiving your contact information.
Please contact us by email or phone within 7 days of receiving the product.
【contact address】
Louis Collection Okinawa Ltd.
TEL: 0798-76-5548
Reception hours: 10:00-17:30
Inquiries sent by email outside of business hours will be responded to on the next business day.
Please return the product cash on delivery within 7 days of receipt.
Please fill in your name, address, and contact information, and return it to us within 7 days.
We will ship the replacement product to you.
Once the product arrives, we will inspect it thoroughly and ship it to you as soon as possible. If the product is out of stock, we will provide a full refund.
*Items that cannot be exchanged or refunded
We cannot accept exchanges or refunds for any items that have scratches, stains, or traces of use that are the result of customer negligence. Please note that the color and texture of the product may differ slightly from the actual product depending on your browser or monitor.
2. If the product is scratched or damaged due to an accident during delivery
Please contact us within 7 days of receiving the product.
We will cover the shipping costs and ship a new item as soon as possible.
In that case, we may contact you directly through our contracted shipping company. Thank you for your understanding.
*If the item is out of stock, we will not be able to exchange it, so we will refund you. We will cover the handling fee etc.
3. In case of return or exchange due to customer's convenience
*Returns and exchanges due to customer's convenience: Returns and exchanges due to differences in size, design, or color (Please note that the color and texture of the product may differ slightly from the actual product depending on your browser or monitor.)
◆Returns and exchanges due to customer convenience will only be accepted if the following conditions are met. When ordering, please double-check that there are no mistakes in the product.
・Unused and unopened ・Product tags have not been removed ・The product itself shows no signs of being used (completely unused)
◆The costs that customers will be required to pay when returning or exchanging items are as follows.
． 10% of the purchase price. For customers who order free shipping products, the shipping fee when the product is delivered from our store (600 yen + tax. If there is an additional fee for remote islands, etc., that amount will be added)
． If refunding to an account, a transfer fee will be charged (this varies depending on the account you specify)
・Return shipping costs (please pay the shipping fee beforehand)
4. Cooling off period
Internet sales are not subject to the cooling-off period. We do not accept returns or refunds due to the cooling-off period, so please check the details before purchasing. If you have any questions, please feel free to contact us.
